Privacy Policy

Last updated: February 11, 2026

At Clusterra ("we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

1. Information We Collect

We collect information necessary to provide our High-Performance Computing (HPC) management services, including:

• Account Information: Name, email address, and institutional affiliation (university or company) when you register.
• Usage Data: Information about your interactions with our platform, such as compute job submissions, cluster configurations, and resource usage logs.
• Technical Data: IP addresses, browser type, and device information to ensure security and proper rendering of our console.

2. How We Use Your Information

We use your information strictly to:

• Provide, maintain, and improve our services.
• Process your transactions and manage your account.
• Send transactional emails regarding your clusters, including job completion alerts, billing notifications, and critical infrastructure updates (e.g., Slurm node failures, Spot Instance interruptions).
• Respond to your support requests.

3. Email Communications

We use third-party email service providers (such as Amazon SES) to send emails. We send two types of emails:

• Transactional: Mandatory notifications about your account and compute resources (e.g., "Job #1234 Failed", "Cluster Provisioned").
• Updates: Optional product updates or newsletters, which you can opt-out of at any time via the "Unsubscribe" link in the footer.

4. Data Security

We implement industry-standard security measures to protect your data. Your compute data and credentials remain primarily within your own AWS account when using our core deployment model.

5. Contact Us

If you have any questions about this policy, please contact us at hello@clusterra.cloud.